Car insurance is one of the most common policies in insurance today. This is because of how cheap and accessible it is, and of course, the number of cars in the country. What is less obvious, however, is how to make a car insurance claim. Although the steps to processing a car insurance claim in Nigeria might differ from one company to another, they all follow the same pattern.
If you have been in search of how to go about yours, then you are on the right page. This article discusses the general claim pattern, with a step-by-step approach on how to go about it.
What are the steps to processing a car insurance claim in Nigeria?
The steps to processing an insurance claim in Nigeria is very straightforward. It is simple as long as you have all the evidence of the incidence. After gathering your evidence, follow the steps below to make a claim with your insurance company:
1. Contact your broker:
As an insured, your insurance company would always hand you over to a broker, who would handle your case. They usually assign this person during your insurance application procedure, and he oversees everything about you from then. The actual reason for contacting your broker is to make a claim.
Your insurance broker would know what to do, and direct you on the next step. Note that the claim process for car insurance might differ from one company to another.
2. Allow your insurance company to carry out an investigation
To determine the legitimacy of your claim, your insurance company would carry out an investigation. This is to avoid any fraudulent activities and is done by all insurance companies. People in the past have swindled insurance companies through false claims.
During the investigation process, they examined the extent of your damage and compare it to your insurance policy. The investigator would also identify all third parties involved, which you can help by providing witnesses. On confirmation, your claim can proceed to the next step.
3. A thorough review of your insurance policy
Car insurance policies vary. Yours is reviewed, and compared to the extent of damage incurred by the incidence. This process is to determine what it covers and what isn’t. In conclusion, they inform you of the result, including applicable deductibles that may apply.
4. Damage evaluation
Since it is car insurance, your insurers would hire automobile experts to evaluate your damage extent accurately. Upon completing this process, your insurer provides you with a list of preferred vendors that can handle repairs.
5. Payment at last
The last step after investigation, evaluation, and repairs is to make payments. Your insurer would contact you regarding the financial settlement to discuss the mode of payment. Note that payment only covers what it states in your policy.
The time it takes for you to receive payment also varies. It depends on your insurance company and the severity or complexity of the incidence. The higher the sum of money involved, the more time it takes to sort out paper works and make payments.
How to lay a claim under 3rd party insurance contract
After an accident, take the following steps immediately:
- Make a claim against the other driver with enough evidence (pictures and more) for your insurer to decide who is at fault for the accident. Note that if you are at fault, then you would have to pay for the repairs of your own vehicle.
- Put it in writing that you want to claim from the other driver. Also, write to the owner of the other driver’s vehicle, if it’s not a personal one.
- Inform your insurer through your agent and explain what happened.
- Request that the other driver contacts his own insurer.
- From here, your insurer would carry out investigations and follow the steps stated above.
How to lay a claim under comprehensive insurance
- The first step to take after an incident when you have comprehensive insurance is to contact your insurer. Your insurance company would in turn contact the insurance company of the third party involved.
- You have a right to claim from the other driver’s insurer for any injuries that your own policy doesn’t cover. Do so if need be without hesitation. These payments are called unsecured losses.
- Keep physical evidence and records of all your losses.
- You should get a form from your insurer that you would use to write to the other driver and their insurance company. Inform your insurance company of physical evidence and give the full details of the incidence.
- Present any valuable witness to the incident and send their statement to your insurance company.
- Sit back and watch your insurance company carry it from there on. They would contact you if they need your assistance in any way.
Like we earlier said, the claim process is straightforward and not stressful. This is true, especially when you are insured with a rapid response company. Car insurance is one of the most beneficial and cheap policies out there, with an easy claim process. Do well to purchase one if you don’t have one today.